Shipping Policy

Last Updated: May 2026

At Groundstate, we aim to deliver your order quickly, securely, and efficiently. Please review our shipping policy below for information on processing times, delivery estimates, and shipping terms.

Order Processing

• Orders are typically processed within 2–5 business days after payment has been received and confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or seasonal sales, processing times may be extended.
• Subscription orders are processed at the 1st week of each month.

Shipping Destinations

We currently ship to:

• Republic of Ireland
• Northern Ireland
• United Kingdom
• Selected European countries

If your location is not available during checkout, please contact us for assistance.

Delivery Times

Estimated delivery times are as follows:

Please note that delivery times are estimates and may vary due to factors outside our control, including courier delays, customs processing, weather conditions, or public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location
• Order size and weight
• Selected shipping method

Any applicable shipping charges will be clearly displayed before payment is completed.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

If you have not received tracking details within a reasonable timeframe, please contact our customer support team.

Customs and Import Duties

For orders shipped outside the European Union, customs duties, taxes, or import fees may apply.

These charges are the responsibility of the customer and are determined by the destination country's customs authority.

Delivery Issues

If your order:

• Arrives damaged
• Is missing items
• Has not arrived within the expected delivery timeframe

Please contact us within 7 days of delivery (or expected delivery) so we can investigate and assist at help@groundstate.ie

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Groundstate cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

Lost or Delayed Shipments

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's service. While we will assist in resolving delivery issues where possible, Groundstate is not liable for delays caused by third-party couriers.

Packaging & Waste Awareness

Our approach to packaging continues to evolve:

• Recyclable packaging wherever possible
• Reduced material use without compromising freshness
• Clear guidance for correct disposal
• All our bags come from a carbon-neutral partner
• Support for Ireland’s growing soft-plastic recycling infrastructure

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: help@groundstate.ie
Website: groundstate.ie